Refund & Exchange Policy
Returns Made Simple. IT’S THAT EASY!
STEP 1: Submit Your Return Request by contacting NCM TIRES LLC
Returns and exchanges are accepted within 14 days of delivery or pickup. Only unused, unmounted, and undamaged tires qualify. Once received, please allow 5–7 business days for inspection and approval.
Approved refunds will be issued to the original payment method, minus applicable shipping and handling costs. No restocking fees! Original shipping charges are non-refundable for customer-initiated returns.
Discounted, discontinued, and special-order items are final sale. Installation fees are non-refundable for standard returns.
STEP 2: Prepare Your Tires
Once approved, we’ll provide return instructions and assist with shipping labels.
STEP 3: Ship Your Tires
Contact us to arrange pickup through our shipping carrier. Customers are responsible for return shipping costs, which can be deducted from the approved refund. Unauthorized returns will not be accepted.
Shipping and Damage Claims
Received damaged or incorrect tires? Contact us promptly at (786) 879-0855. We’ll review the claim, provide return labels, and arrange pickup and a replacement or refund when applicable. NCM Tires covers return shipping for confirmed shipping errors or damage covered by our shipping arrangements. Do not install damaged or incorrect tires.
Manufacturer’s Warranty Policy
Products covered by a manufacturer’s warranty are subject to the manufacturer’s terms and approval. NCM Tires will gladly assist with warranty claims, which are handled separately from standard returns.
Additional Information
ustomers are responsible for verifying tire sizes before ordering. Mounted or used tires cannot be returned under the standard policy. Exchanges may require additional shipping charges and payment of any price difference. Refused deliveries may incur shipping expenses. Orders canceled after shipment are subject to our return policy, except where required by law. All returns require prior authorization.
Questions? (786) 879-0855 | info@ncmtires.com